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Google Rating
4.6
Based on 144 reviews
Simply Spotless - Apartment & House Cleaning Services Sydney
Simply Spotless - Apartment & House Cleaning Services Sydney
4.6
David Stroud
David Stroud
04:06 28 Feb 21
I booked online for a clean to happen on Thursday afternoon. I arranged to be home by 4:30 to let George (the cleaner) in. He messaged me at 2:20 asking if he could reschedule to Friday 26th at 4:00pm. I replied that that would be fine. I arranged for someone to be home to meet with him before I got home on Friday. At 3:30pm he messaged to say he was on his way and could he possibly arrive at 4:30pm instead. Yep. All good. 2 minutes later George messaged me with photos of the traffic he was stuck in (don't take photos while driving George) and messaged me that traffic was heavy and it's too late to come now. Could he reschedule for 7am tomorrow morning? Sure. I'll cancel what I had planned for Saturday morning. I do need the house clean for the weekend. 7am comes and goes and there is no sign of George or a text message. At 8am I text him to ask if everything is ok. I don't get a reply till around 9am. "Sorry Daniel (not my name actually) my car is broken, not turn on this day." I guess that could happen but I'm suspicious. I reply with "I'm cancelling the clean George. Thank you. I'm contacting Simply Spotless. I expect a full refund."10mins later I get a reply. "Ok. I'll do." I'll do what George? My clean? I thought your car was broken? And if your car was broken wouldn't you message me at 6:30am when you were trying to leave home? Not just leave me waiting for no one to arrive? By this stage I think I've been patient enough. I tried phoning Simply Spotless and messaging them to maybe arrange something but they don't work on the weekend. Neither do their cleaners apparently. Later that day I get a bill and notification of $188 being taken out from my account for my clean. George hasn't informed them that he never arrived and they haven't checked that he performed the clean. I guess I'll wait and see what happens next.
Tracy Hazell
Tracy Hazell
16:32 27 Feb 21
Never used a cleaning service before, I was a bit nervous. George's Team were very friendly and when they arrived on time I saw that is was very clear that they were ready to clean and do a good job. George's Team did not waste any time, they were very thorough and what they cleaned and how they cleaned was a far better cleaning job in a much shorter time than I could have ever done! Our home was left looking so spotless and smelled very clean too. Definitely reached beyond my expectation and will definitely continue to use this service because it has taken the pressure off me greatly. The booking and payment system is so easy as well.
Shauna C
Shauna C
06:50 19 Feb 21
Ahmed’s team at Simply Spotless did an amazing job with our end of lease clean. They left the apartment looking better than when we’d moved in! The service was professional and friendly from start to finish and kept me informed every step of the way. There was absolutely no trouble getting my bond back. This service relieved so much of the stress of moving and I highly recommend Simply Spotless.
Alan H
Alan H
00:59 16 Feb 21
Booked in a end of lease clean using the website, when the cleaners turned up to do the clean. Was charged more money to do the clean.
Put Macputs
Put Macputs
07:09 02 Feb 21
would give half a star if i could
Lisa Crawford
Lisa Crawford
03:00 02 Feb 21
This team of cleaners - lead by Asmit - were the best end of lease cleaners we've ever had. They worked so hard and did a terrific job. They were also so polite and very easy to deal with, keeping us up to date on when they would arrive and when they would finish. Highly recommended!
Abhi T
Abhi T
09:57 26 Jan 21
This review is for services used about 3 months ago. In spite of having a small place, I booked for 4 hours booking. This would have more than enough for cleaning all areas. However, two guys (Yasser was one of them) turned up, and just did the work in 1.5 hours without cleaning well.A lot of the time was spent in arguing on how the place can't be cleaned in 4 hours (or 2 hrs for 2 guys) and going back and forth to their car. Window glasses were left with spots, corners not cleaned/ dusted.They were in real rush to finish fast rather than do the job well.This was pre-festival, so disappointed we had to still do a lot of the cleaning after paying through the nose.
Kerry McGough
Kerry McGough
02:19 17 Jan 21
Have just started using this service and I am really pleased with the work effort and standard of cleaning = thank you George and team
Binal Dodhia
Binal Dodhia
08:57 11 Jan 21
They were on time and got everything done really well, and were really friendly. - Ramiro's team
Clara Bailey
Clara Bailey
00:16 07 Jan 21
So thrilled that we hired Simply Spotless for our bond clean! Ivan and team were absolutely fantastic - Moving out is stressful and these guys made it such a breeze knowing that we are leaving our place in wonderful condition. They were on time, did an exceptional job and very friendly. Thank you so much!
samantha holley
samantha holley
09:39 04 Jan 21
Thank you to Asmit and team for doing a great clean. The team were very thorough and took their time to get everything perfect! Very happy.
Isabelle Stooke
Isabelle Stooke
01:54 03 Jan 21
We booked an end of lease clean for an apartment we were moving into as we specifically wanted a deep clean including cupboard interiors, window frames, wall spot cleans etc, which was covered by the extensive checklist. We have a small two bedroom apartment and for $470 I was deeply disappointed with the results. Rather than a deep clean we received a superficial surface clean with complete disregard for the advertised checklist. I complained directly to the company and while they were apologetic, I was repeatedly told that they have a bond back guarantee which was obviously not helpful as we were moving into the property. We were given a $70 discount but I really wish I had taken it further as this really wasn't sufficient for the quality of the clean and the fact we had to then clean everything ourselves. The photos below include the bathroom window frames, above the shower screen, bathroom tiles, vanity cabinet, kitchen wall and kitchen floor. We won't be using Simply Spotless again.UPDATE: I have updated the review to 2 stars as the company did make an effort to reach out and make things right. Despite this, the service we needed at the time was not provided which meant doing this ourselves on moving day.
Lynneigh Marsters
Lynneigh Marsters
12:55 16 Dec 20
I have a 5 bedroom house and paid extra for the deep clean which was $500 And all they done was mop my floors And vacuum 😡 I could’ve done that for nothing! Dirty dishes where left on my table aswell as in and on the sink!!!! 2/3 bedrooms weren’t even touched!! No beds where made🤦🏽‍♀️ If I knew I was going to get a service like this I certainly would’ve done it myself. NEVER AGAIN will i go through this company!!!!!! Saurab & saguats DC TEAM very unprofessional.
Stacie Henderson
Stacie Henderson
22:31 15 Dec 20
Lyndall was quite clear to deal with, end of lease clean had to be re-done for only a minimal amount of areas but was organised with ease between the cleaner and real-estate themselves after notifying of the need to re-do.
Brid Flynn
Brid Flynn
06:34 10 Dec 20
We required a bond-approved deep clean including blinds. Was super impressed with the service, the team were very thorough, professional and diligent, our bond-realease was approved no problem - would highly recommend.
Kate Dodds
Kate Dodds
23:54 03 Dec 20
Fabulous cleaning job!! Very efficient and did a better job than expected. Thanks!
Joanne Frith
Joanne Frith
07:11 27 Nov 20
I recently used the Simply Spotless End of Lease service which was completed by Ivan's Team. They did a thorough and fantastic job. Highly recommend their services!
agnes girardi
agnes girardi
08:25 26 Nov 20
George's team provided an excellent and comprehensive cleaning of our home. It was easy to organise and book the right service for us. Will recommend to others and continue to use Simply Spotless!
Sarah Macaulay
Sarah Macaulay
05:37 10 Nov 20
I am so thrilled with the deep clean service from Simply Spotless. The booking process was very easy and the clean itself was immaculately done. My house hasn't been this clean since we moved in! Thank you for a brilliant service.
mitesh trivedi
mitesh trivedi
03:50 10 Nov 20
Booked for End of Lease cleaning with steam carpet cleaning and blinds cleaning. There were issues which was resolved by Lyndal. Simply Spotless management will try and help to get the resolution if any issues.
Rachel Sellers
Rachel Sellers
23:41 09 Nov 20
I used this company for the first time for a clean. The team they sent used a steel wool scourer on my stainless steel cook top, which was already relatively clean, and left scratches on about 75% of the surface.When I contacted the service team to advise them of this, a direct quote from the email I received from Dean was "It's actually not nearly as bad as I thought it would be" and they told me that I can fix it myself and my landlord probably won't charge me for the scratches. Definitely not the point.A complete lack of forethought on behalf of the cleaners has now caused damage to my rental property and there has not been so much as an apology from the company or an indication that they will talk to the team who cleaned my flat to make sure they don't do the same to someone else's place. This is a really poor reflection of the company and I will obviously not be using them again.
Abdullah Alhendal
Abdullah Alhendal
08:24 09 Nov 20
With the hassle and stress of finding a good bond clean, moving out and deciding to search 2 days before closing the apartment, I was lucky to have found this website. I had the pleasure of meeting Yaser and using his services and all I can say is that I cannot recommend him enough, he paid close attention to detail and truly made my apartment spotless. I received my bond the same day and my real estate agent was impressed with the cleanliness. Thank you Yaser and simply spotless and I'll definetly be using your services again.
Holly Tompson
Holly Tompson
23:28 03 Nov 20
Rachel Smith
Rachel Smith
12:34 03 Nov 20
Service was excellent- arrived ahead of the scheduled time and received a number of reminder emails a few days before and a text message the day before. Quality of work was also very good- managed to even get some heavy stains out of the carpet! Very happy and would definitely recommend if you are looking for a clean for an open inspection or just a general clean.
jingyun fei
jingyun fei
14:00 02 Nov 20
Had Patty cleaned my house today for the first time. Really professional and efficient. Did an amazing job!
Benjamin Mobbs
Benjamin Mobbs
02:09 26 Oct 20
Had Patty from Spotless come and do a clean yesterday, did a fantastic job and was incredibly professional and polite, will definetly be using Spotless whenever I need a cleaner again
Sophie Connors
Sophie Connors
01:04 23 Oct 20
Jun was assigned to our home and was fantastic. We had a deep clean including window cleaning for quite a large house and he accomplished so much in 8 hours. Thanks so much jun! Will use again
Stephanie Horswood
Stephanie Horswood
23:22 22 Oct 20
I've been using this company for almost 2 years and they go above and beyond at every service. The cleaning is always of an excellent standard. They have access to my house and let themselves in each time when I'm not home. I always feel safe safe and trust them completely in my home. If I have a specific concern or need something extra cleaned they are always happy to oblige. Great value for money. It's amazing coming home to a cleaned house.
Cameron Tait
Cameron Tait
23:28 20 Oct 20
Professional and passed expectations. Job well done.
Anthony Gray
Anthony Gray
06:12 19 Oct 20
Ramiro's team is the dream team!!! Everything was indeed spotless and it took the agent 15 minutes to approve the bond refund... thank-you
Grace Lynch
Grace Lynch
22:06 18 Oct 20
Very happy.I booked a last minute move in clean. Great easy to use booking system. My expectations were exceeded with the service over the phone and the cleaners were brilliant. Asmit and his team were incredibly polite, calling the day of the clean and keeping me updated at all times. Even gave me the opportunity to review the clean and touch up anything else I liked them to focus on.Very happy with how the property turned out. Would definitely recommend and use again in the future. Great value for money.
John Schmidt
John Schmidt
08:56 13 Oct 20
Great service, great job.
Ryan Betts
Ryan Betts
08:03 11 Oct 20
Our cleaner never showed up. The money was still taken out of our account
Elise Andrews
Elise Andrews
06:03 09 Oct 20
Cleaners were very professional, arrived on time and did an impeccable job. Real Estate agent told me it was the cleanest apartment they had in 3 years. Would definitely recommend!
Erin
Erin
00:55 08 Oct 20
I booked an end of lease clean + carpet steam clean to alleviate the stress of having to do it myself as I'm currently 6 months pregnant. I inspected the property the afternoon after the service was completed and it was clear that it was not clean whatsoever. The place did not even smell of cleaning products, the carpet was not steam cleaned and the place was no better than when I had left it that morning. My agent inspected the property also and would not release my bond until it was re-cleaned. When the cleaner returned they still missed things and it wasn't up to the standard I would expect from an end of lease clean.I should have just done it myself because it would have been alot less stressful!!EDIT: I provided them with 28 photos of the property, not a "handful". I could not provide a list of things that needed to be re-cleaned because EVERYTHING listed on their end of lease clean needed to be redone. Extremely poor service!
Hayley Short
Hayley Short
10:03 05 Oct 20
Dean was great to deal with. Last minute move in clean request and Simply Spotless were fantastic. So thorough and professional. will use again and again. Highly recommend.
Kara R
Kara R
07:08 28 Sep 20
Laura and her team did an amazing end of lease clean. The were very professional & polite. I would highly recommend them to anyone and would use their services again in future. Thank you team.
Jessica Sestic
Jessica Sestic
00:57 18 Sep 20
We used Simply Spotless for our end of lease clean. They did a great job, and when the Real Estate agency took issue with a few minor items, Simply Spotless returned to rectify these things. They are professional, quick to respond, and transparent with their costs (which are outlined on their website). Thanks guys!
Margarita S
Margarita S
15:42 14 Sep 20
Fred Dimitroff
Fred Dimitroff
21:26 01 Sep 20
Ryan did a fantastic job, would use this service again. Highly recommend.
Rich Field
Rich Field
22:09 25 Aug 20
Dean is a fantastic bloke and provides a great service he got me out of a tight spot and went above and beyond to help ensure the full return of my bond. Highly recommended.
Catherine Pedley
Catherine Pedley
23:50 23 Aug 20
I am very pleased with my team cleaning every week. They are reliable, friendly, thorough and show attention to detail when cleaning my home.
Leesa Singh
Leesa Singh
02:51 21 Aug 20
Thanks for best services.
Sonam Bharti
Sonam Bharti
20:29 20 Aug 20
Recommend!!
Faisal Mahbub
Faisal Mahbub
11:46 05 Aug 20
Amber Griffiths
Amber Griffiths
01:29 04 Aug 20
So friendly and fantastic job.Easy booking and always on timeThank you! 🤩
Sergio Venegas
Sergio Venegas
06:00 03 Aug 20
Nadine B
Nadine B
07:08 01 Aug 20
Booked an end of lease clean. Cleaner called night before to push the time back 2hrs- i had to rearrange my day to accommodate. Upon arriving they complained that the house was "big" - nowhere on the booking does it ask beyond how many bedrooms/bathrooms. I had done most the basic cleaning myself already- most rooms just needed vacuuming and kkckboards dusted. During the walk thru i advised which areas needed the most attention. 9 hours should have been plenty of time. There was no wall washing or window cleaning to be done as i had already done it.My follow up inspection noted: grease on stove top, range hood not cleaned, marks left on kitchen drawers, toilet seats not cleaned., shower screens not cleaned. I've used other companies in the past and never had issues. Won't use these guys again.
hannah wang
hannah wang
05:05 01 Aug 20
Super easy to book, great communication prior to the visit, and our place feels very fresh and sparkling clean. June was very helpful. Thank you Simply Spotless!!!
Christine Macdonald
Christine Macdonald
00:32 31 Jul 20
I found the cleaners very professional and hard-working.
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