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Google Rating
4.5
Based on 156 reviews
Simply Spotless - Apartment & House Cleaning Services Sydney
Simply Spotless - Apartment & House Cleaning Services Sydney
4.5
Sarah Dagg
Sarah Dagg
07:24 13 May 21
Our cleaner was friendly and attentive, and had our apartment sparkling by the time he left. Super pleased with the result and the value.
J Zhang
J Zhang
01:48 09 May 21
I booked for a cleaning service on the 2/5/21 for the 9/5/21 for 9:30 am. I received the sms text reminder on the 8/5/21 for my service so I was under the impression that it was confirmed. It is now 10:33am and no one has arrived or contacted me. I tried calling the business hour number and was unsuccessful, and neither the email confirmations nor the sms left me with a contactable number.I would imagine that paying $315 for this cleaning service meant that I at least would have some kind of update if something unexpected happened and I would be more than happy to keep waiting, but I guess I didn’t select that optional extra.Update: Email at 11:46am saying that my booking was cancelled because they couldn’t find any cleaners on short notice! Only took a week for them to tell me! At least I won’t be charged.
Costas Hallias
Costas Hallias
12:23 25 Apr 21
Very professional. Best clean we ever had. Beds perfectly made. Bathrooms shining. Great job from Ben
fatima sharafi
fatima sharafi
06:19 24 Apr 21
Lauren Campbell
Lauren Campbell
00:01 15 Apr 21
Prices were competitive with other services, their website was very easy to use and they also worked Sunday which was a huge help. The cleaner was very responsive, and after the clean when the real estate pointed out a few things they werent happy with, Spotless got back to me and returned straight away. Very easy to use, pleasant to deal with and particularly Lyndal in the office was really lovely and super prompt with her help. Really appreciated what a smooth process it was.
rhianna choake
rhianna choake
23:22 07 Apr 21
Both the cleaning team and the office were amazing & went above and beyond to help us with booking/completing our end of lease clean. We would definitely use their services again
Aino Amanor
Aino Amanor
23:10 22 Mar 21
Julie Mathers
Julie Mathers
22:32 22 Mar 21
If I could give this business zero stars I would. We had cleaning booked for Monday at 7am. I got a random message from someone changing it - they told me they couldn't do the Monday. So we agreed Tuesday at 7am. At 8am no one here so I texted the random number that messaged me to be told 20 mins. At 930am still no one here. I phoned the office and they had no idea anything had been changed. Really unprofessional and we had to cancel the whole booking. We could have given this job to a company who actually cared and were professional. Would not use or recommend.
Sid C
Sid C
21:41 18 Mar 21
Good customer service and helped resolve my problems.
Timothy Olliver
Timothy Olliver
03:11 10 Mar 21
Booked Friday morning, confirmed for Monday 8am. No one shows. Call office at 9:02am to tell them. Waited 30mins and hadn't heard back from office. If something went wrong or they couldn't get in touch with cleaner you don't leave someone waiting 30mins. I had to call back (this is not good communication). Had this clean lined up to have blinds and windows cleaned before professional carpets cleaned after. Had to cancel. Very, very unhappy with this company. My experience with them was unprofessional and very stressful and disappointing. *since this review I was called back (approx. 10:30am) to say cleaner was in a car accident and was asked to consider removing this review by the company because this was an event out of their control. I understand this is a horrible situation but what wasn't out of their control was calling me back in a reasonable timeframe to say they were still trying to find out what happened or reschedule.
madslace
madslace
01:22 03 Mar 21
Ahmed and his team did a great job, we are very impressed. Our old apartment is cleaner than it was when we moved in! Thank you!
Rose Gu
Rose Gu
10:04 01 Mar 21
George's team was amazing!!! Thorough competent and efficient 👌👌👌👌👌👌👌 could not recommend enough.
David Stroud
David Stroud
05:01 01 Mar 21
Courtney Kovac
Courtney Kovac
22:39 28 Feb 21
Tracy Hazell
Tracy Hazell
16:32 27 Feb 21
Never used a cleaning service before, I was a bit nervous. George's Team were very friendly and when they arrived on time I saw that is was very clear that they were ready to clean and do a good job. George's Team did not waste any time, they were very thorough and what they cleaned and how they cleaned was a far better cleaning job in a much shorter time than I could have ever done! Our home was left looking so spotless and smelled very clean too. Definitely reached beyond my expectation and will definitely continue to use this service because it has taken the pressure off me greatly. The booking and payment system is so easy as well.
Shauna C
Shauna C
06:50 19 Feb 21
Ahmed’s team at Simply Spotless did an amazing job with our end of lease clean. They left the apartment looking better than when we’d moved in! The service was professional and friendly from start to finish and kept me informed every step of the way. There was absolutely no trouble getting my bond back. This service relieved so much of the stress of moving and I highly recommend Simply Spotless.
Alan H
Alan H
00:59 16 Feb 21
Booked in a end of lease clean using the website, when the cleaners turned up to do the clean. Was charged more money to do the clean.
Put Macputs
Put Macputs
07:09 02 Feb 21
would give half a star if i could
Lisa Crawford
Lisa Crawford
03:00 02 Feb 21
This team of cleaners - lead by Asmit - were the best end of lease cleaners we've ever had. They worked so hard and did a terrific job. They were also so polite and very easy to deal with, keeping us up to date on when they would arrive and when they would finish. Highly recommended!
Abhi T
Abhi T
09:57 26 Jan 21
This review is for services used about 3 months ago. In spite of having a small place, I booked for 4 hours booking. This would have more than enough for cleaning all areas. However, two guys (Yasser was one of them) turned up, and just did the work in 1.5 hours without cleaning well.A lot of the time was spent in arguing on how the place can't be cleaned in 4 hours (or 2 hrs for 2 guys) and going back and forth to their car. Window glasses were left with spots, corners not cleaned/ dusted.They were in real rush to finish fast rather than do the job well.This was pre-festival, so disappointed we had to still do a lot of the cleaning after paying through the nose.
Kerry McGough
Kerry McGough
02:19 17 Jan 21
Have just started using this service and I am really pleased with the work effort and standard of cleaning = thank you George and team
Binal Dodhia
Binal Dodhia
08:57 11 Jan 21
They were on time and got everything done really well, and were really friendly. - Ramiro's team
Clara Bailey
Clara Bailey
00:16 07 Jan 21
So thrilled that we hired Simply Spotless for our bond clean! Ivan and team were absolutely fantastic - Moving out is stressful and these guys made it such a breeze knowing that we are leaving our place in wonderful condition. They were on time, did an exceptional job and very friendly. Thank you so much!
samantha holley
samantha holley
09:39 04 Jan 21
Thank you to Asmit and team for doing a great clean. The team were very thorough and took their time to get everything perfect! Very happy.
Isabelle Stooke
Isabelle Stooke
01:54 03 Jan 21
We booked an end of lease clean for an apartment we were moving into as we specifically wanted a deep clean including cupboard interiors, window frames, wall spot cleans etc, which was covered by the extensive checklist. We have a small two bedroom apartment and for $470 I was deeply disappointed with the results. Rather than a deep clean we received a superficial surface clean with complete disregard for the advertised checklist. I complained directly to the company and while they were apologetic, I was repeatedly told that they have a bond back guarantee which was obviously not helpful as we were moving into the property. We were given a $70 discount but I really wish I had taken it further as this really wasn't sufficient for the quality of the clean and the fact we had to then clean everything ourselves. The photos below include the bathroom window frames, above the shower screen, bathroom tiles, vanity cabinet, kitchen wall and kitchen floor. We won't be using Simply Spotless again.UPDATE: I have updated the review to 2 stars as the company did make an effort to reach out and make things right. Despite this, the service we needed at the time was not provided which meant doing this ourselves on moving day.
Lynneigh Marsters
Lynneigh Marsters
12:55 16 Dec 20
I have a 5 bedroom house and paid extra for the deep clean which was $500 And all they done was mop my floors And vacuum 😡 I could’ve done that for nothing! Dirty dishes where left on my table aswell as in and on the sink!!!! 2/3 bedrooms weren’t even touched!! No beds where made🤦🏽‍♀️ If I knew I was going to get a service like this I certainly would’ve done it myself. NEVER AGAIN will i go through this company!!!!!! Saurab & saguats DC TEAM very unprofessional.
Stacie Henderson
Stacie Henderson
22:31 15 Dec 20
Lyndall was quite clear to deal with, end of lease clean had to be re-done for only a minimal amount of areas but was organised with ease between the cleaner and real-estate themselves after notifying of the need to re-do.
Brid Flynn
Brid Flynn
06:34 10 Dec 20
We required a bond-approved deep clean including blinds. Was super impressed with the service, the team were very thorough, professional and diligent, our bond-realease was approved no problem - would highly recommend.
Kate Dodds
Kate Dodds
23:54 03 Dec 20
Fabulous cleaning job!! Very efficient and did a better job than expected. Thanks!
Joanne Frith
Joanne Frith
07:11 27 Nov 20
I recently used the Simply Spotless End of Lease service which was completed by Ivan's Team. They did a thorough and fantastic job. Highly recommend their services!
agnes girardi
agnes girardi
08:25 26 Nov 20
George's team provided an excellent and comprehensive cleaning of our home. It was easy to organise and book the right service for us. Will recommend to others and continue to use Simply Spotless!
Sarah Macaulay
Sarah Macaulay
05:37 10 Nov 20
I am so thrilled with the deep clean service from Simply Spotless. The booking process was very easy and the clean itself was immaculately done. My house hasn't been this clean since we moved in! Thank you for a brilliant service.
mitesh trivedi
mitesh trivedi
03:50 10 Nov 20
Booked for End of Lease cleaning with steam carpet cleaning and blinds cleaning. There were issues which was resolved by Lyndal. Simply Spotless management will try and help to get the resolution if any issues.
Rachel Sellers
Rachel Sellers
23:41 09 Nov 20
I used this company for the first time for a clean. The team they sent used a steel wool scourer on my stainless steel cook top, which was already relatively clean, and left scratches on about 75% of the surface.When I contacted the service team to advise them of this, a direct quote from the email I received from Dean was "It's actually not nearly as bad as I thought it would be" and they told me that I can fix it myself and my landlord probably won't charge me for the scratches. Definitely not the point.A complete lack of forethought on behalf of the cleaners has now caused damage to my rental property and there has not been so much as an apology from the company or an indication that they will talk to the team who cleaned my flat to make sure they don't do the same to someone else's place. This is a really poor reflection of the company and I will obviously not be using them again.
Abdullah Alhendal
Abdullah Alhendal
08:24 09 Nov 20
With the hassle and stress of finding a good bond clean, moving out and deciding to search 2 days before closing the apartment, I was lucky to have found this website. I had the pleasure of meeting Yaser and using his services and all I can say is that I cannot recommend him enough, he paid close attention to detail and truly made my apartment spotless. I received my bond the same day and my real estate agent was impressed with the cleanliness. Thank you Yaser and simply spotless and I'll definetly be using your services again.
Holly Tompson
Holly Tompson
23:28 03 Nov 20
Rachel Smith
Rachel Smith
12:34 03 Nov 20
Service was excellent- arrived ahead of the scheduled time and received a number of reminder emails a few days before and a text message the day before. Quality of work was also very good- managed to even get some heavy stains out of the carpet! Very happy and would definitely recommend if you are looking for a clean for an open inspection or just a general clean.
jingyun fei
jingyun fei
14:00 02 Nov 20
Had Patty cleaned my house today for the first time. Really professional and efficient. Did an amazing job!
Benjamin Mobbs
Benjamin Mobbs
02:09 26 Oct 20
Had Patty from Spotless come and do a clean yesterday, did a fantastic job and was incredibly professional and polite, will definetly be using Spotless whenever I need a cleaner again
Sophie Connors
Sophie Connors
01:04 23 Oct 20
Jun was assigned to our home and was fantastic. We had a deep clean including window cleaning for quite a large house and he accomplished so much in 8 hours. Thanks so much jun! Will use again
Stephanie Horswood
Stephanie Horswood
23:22 22 Oct 20
I've been using this company for almost 2 years and they go above and beyond at every service. The cleaning is always of an excellent standard. They have access to my house and let themselves in each time when I'm not home. I always feel safe safe and trust them completely in my home. If I have a specific concern or need something extra cleaned they are always happy to oblige. Great value for money. It's amazing coming home to a cleaned house.
Cameron Tait
Cameron Tait
23:28 20 Oct 20
Professional and passed expectations. Job well done.
Anthony Gray
Anthony Gray
06:12 19 Oct 20
Ramiro's team is the dream team!!! Everything was indeed spotless and it took the agent 15 minutes to approve the bond refund... thank-you
Grace Lynch
Grace Lynch
22:06 18 Oct 20
Very happy.I booked a last minute move in clean. Great easy to use booking system. My expectations were exceeded with the service over the phone and the cleaners were brilliant. Asmit and his team were incredibly polite, calling the day of the clean and keeping me updated at all times. Even gave me the opportunity to review the clean and touch up anything else I liked them to focus on.Very happy with how the property turned out. Would definitely recommend and use again in the future. Great value for money.
John Schmidt
John Schmidt
08:56 13 Oct 20
Great service, great job.
Ryan Betts
Ryan Betts
08:03 11 Oct 20
Our cleaner never showed up. The money was still taken out of our account
Elise Andrews
Elise Andrews
06:03 09 Oct 20
Cleaners were very professional, arrived on time and did an impeccable job. Real Estate agent told me it was the cleanest apartment they had in 3 years. Would definitely recommend!
Hayley Short
Hayley Short
10:03 05 Oct 20
Dean was great to deal with. Last minute move in clean request and Simply Spotless were fantastic. So thorough and professional. will use again and again. Highly recommend.
Kara R
Kara R
07:08 28 Sep 20
Laura and her team did an amazing end of lease clean. The were very professional & polite. I would highly recommend them to anyone and would use their services again in future. Thank you team.
Jessica Sestic
Jessica Sestic
00:57 18 Sep 20
We used Simply Spotless for our end of lease clean. They did a great job, and when the Real Estate agency took issue with a few minor items, Simply Spotless returned to rectify these things. They are professional, quick to respond, and transparent with their costs (which are outlined on their website). Thanks guys!
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