Frequently Asked Questions

Find the answers to all your questions or ask a new one

General home cleaning

How can I get a quote?

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need anything else done in addition to general home cleaning, then just choose from our extras. All extra have flat rate prices and are shown on the booking page.

What's included in a general home cleaning service?

When you book a cleaning service with Simply Spotless, you will get a thorough clean of your whole home, including your kitchen, bathrooms, bedrooms, and living areas.

Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.

We also offer extras that you can add to your cleaning service, including:

  • Deep/initial cleaning (extra time to scrub mould, soap scum build up, or a build up of dust or mineral deposits)
  • Oven cleaning (interior of oven plus the trays)
  • Fridge interior
  • Window cleaning
  • Balcony cleaning (can be applied to a deck or patio as well)
  • Changing bedsheets
  • Carpet steam cleaning

If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.

Do I need to provide cleaning equipment/products?

No, you don’t. Our cleaners will provide all of the cleaning products and equipment necessary for your service.

However, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so. 

How do I add deep cleaning to my first service only?

If you book a regular weekly, fortnightly, or monthly clean and add the ‘deep clean’ extra, then that extra will only be applied to your first booking. 

Subsequent recurring bookings will not include the deep clean extra and will only be booked as general cleans.

How can I book a cleaner?

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.

Does carpet steam cleaning remove stains?

No, carpet steam cleaning machines are not really designed to remove stains. 

While carpet steam cleaning can remove light, superficial stains that have recently been added to the carpet, it is not the purpose of carpet steam cleaning and we do not guarantee the removal of any stains.

The purpose of carpet steam cleaning is to improve the hygiene of the carpet. Carpet steam cleaning machines use steam to extract dust, pollen, dander, and other allergens.

The process of carpet steam cleaning will not leave your carpet wet. They should be completely dry within a short period of time.

How long will it take to clean my home?

That depends on the size of your home! Our system will estimate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras then that will also add time to your job.

The time estimate are not shown when you make a booking online. This estimate of the total number of work hours needed is used for administration purposes only and can be provided on request.

Please note, the duration is an estimate of the maximum amount of time allowed. Some cleaners are more skilled, experienced, and efficient, and will, consequently, be able to complete our checklists in less time than estimated. This does not entitle you to a refund as you are paying for a checklist to be completed. 

The minimum callout fee covers up to 2 hours of labour. Under no circumstances will be charge less than the equivalent of 2 hours of labour. 

How many cleaners will come to my home?

That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bigger jobs, it’s usually two people, but for smaller jobs it may just be one person.

Will it always be the same cleaners who come?

Yes, that’s the plan. There are occasionally circumstances where we may change your cleaning team – like if they move or their performance is not satisfactory. So long as you’re happy with your cleaners, they will be yours for as long as possible. 

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

Do I have to be home when the cleaners come?

No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.

Our cleaners are background checked, so you’re in safe hands.

How do I pay for my cleaning service?

When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your cleaning service has been completed.

What is the Satisfaction Guarantee?

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

End of lease cleaning

How can I get a quote?

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need an end of lease clean, then make sure you select the ‘bond clean’ extra. Adding this extra will add more time to your job and tell the cleaners to do a few extra things that your agent or property manager will expect.

The ‘bond clean’ extra includes:

  • oven cleaning (including the trays),
  • some time for window cleaning (including 1 set of sliding doors; if you need more time, the cleaners will advise on the day),
  • cleaning inside of all cupboards and drawers,
  • cleaning light fittings, skirting boards, range hood, extractor fans, and so on
Are online quotes fixed/accurate?

Our online quotation system assumes that:

  1. You’ve entered the information correctly and followed the instructions
  2. You’ve not omitted any optional extras you may need
  3. Your home is in good condition
  4. Your property is comparable in size and layout to other properties with the same number of bedrooms and bathrooms

In 95% of cases, the quotations provided by our software are correct. However, if you omit information, your home is in a poorer condition than average, or your property is larger than the average property with the same number of bedrooms and bathrooms, then your service may require additional time.

If that is the case, then our professional cleaners will notify you on the day of your service and ask for approval of additional time. If they do this, please be aware that their intention is to ensure that you get your bond back. Our cleaners don’t work miracles and need sufficient time in order to complete the service properly.

What's included in an end of lease clean?

Our cleaners follow a checklist that is approved by property managers and agents all over Sydney. To see the full checklist, simply scroll down to the checklist section on this page.

When you choose the ‘bond clean’ extra, you get everything that is needed to ensure you get your bond back, including:

  • Thorough cleaning of all rooms (bathrooms, kitchen, bedrooms, and living areas);
  • Oven cleaning (including the trays);
  • Some time for window cleaning (including window tracks and outsides of 1 set of sliding doors; if you have a large home and need more time for the windows or glass doors, then the cleaners will advise you on the day of your service);
  • Cleaning inside of all cupboards and drawers;
  • Spot cleaning walls designed to remove a handful of scuff marks (15 minutes for 1 – 3 bedroom properties or 30 minutes for 4 – 6 bedrooms properties); and
  • Cleaning of light fittings, skirting boards, range hood, extractor fans; the things your agent will typically be looking for during their inspection.
Is carpet steam cleaning included?

No, carpet steam cleaning is not included as part of the bond cleaning extra because not everyone needs it. If your rental property has carpet, then you may need steam cleaning if:

1.You have pets and/or young children

2. You’ve lived in a the property for a few years

3. Your agent has told you that you need it done

If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room or they won’t be included in your booking. 

Does carpet steam cleaning remove stains?

No, carpet steam cleaning machines are not really designed to remove stains. 

While carpet steam cleaning can remove light, superficial stains that have recently been added to the carpet, it is not the purpose of carpet steam cleaning and we do not guarantee the removal of any stains.

The purpose of carpet steam cleaning is to improve the hygiene of the carpet. Carpet steam cleaning machines use steam to extract dust, pollen, dander, and other allergens.

The process of carpet steam cleaning will not leave your carpet wet. They should be completely dry within a short period of time.

What is end of lease flea treatment?

If you’ve had pets in your rental property, then your agents will expect you to have a pest control service completed to ensure that there are no fleas in the property.

We offer a flea fumigation pest control treatment that you can add as an optional extra to your service. This will be completed by our service partner the day after your cleaning service. The pest control technician can provide you with a certificate to show your property manager. 

How can I book end of lease cleaning?

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.

How long does an end of lease clean take?

Bond cleans take a minimum of 6 hours of labour, but the total time needed depends on the size of your home, what extras you add, and the relative condition of the property.

If two cleaners attend the job then it will take half the amount of time because they will split the labour hours.

Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job.

The time estimate are not shown when you make a booking online. This estimate of the total number of work hours needed is used for administration purposes and can be provided on request.

How many cleaners will come to my home?

That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bond cleaning it’s usually a minimum of 2 cleaners, which means it will take half the the time quoted.

Why half the time? Because the hours worked it divided by the number of people who attend the job. e.g. if you need 6 hours of cleaning, then 2 cleaners will do 3 hours each, which comes to a total of 6 hours of work.

Do I have to be home when the cleaners come?

No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.

Alternatively, if you live within 5 minutes of your agent, you could leave the keys with them for the cleaners to pick up and then drop off after the job is done.

Our cleaners are background checked, so you’re in safe hands.

How do I pay for my end of lease cleaning service?

When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your end of lease cleaning service has been completed.

What is the 100% Bond Back Guarantee?

If your agent or property manager is not satisfied with the end of lease clean, then we’ll send the cleaners back to redo the job free of charge.

To be eligible for the bond back guarantee, you just need to tell us that there was a problem with the clean within 3 days of the job being completed.

As long as you let us know with 72 hour of the jobs completion, we’ll send the cleaners back to redo it free of charge.

Ask a question

Got a different question? Send it to us a message or call us on (02) 8766 0450.

Get a quote for your cleaning service and book it online instantly.

Cleaning Checklists

ALL AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Dusting

Vacuum carpets

Sweep & mop floors

Clean mirrors

Empty rubbish bins

Remove cobwebs

Wipe down skirting boards

Dust cornices

Spot-clean walls

Wipe down doors, frames & handles

Clean window interiors

Clean interiors/exteriors of glass doors (1 set)

Wipe switches & power points

Clean accessible light fitting

ALL AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Dusting

Vacuum carpets

Sweep & mop floors

Clean mirrors

Empty rubbish bins

Remove cobwebs

Wipe down skirting boards

Dust cornices

Spot-clean walls

Wipe down doors, frames & handles

Clean window interiors

Clean interiors/exteriors of glass doors (1 set)

Wipe switches & power points

Clean accessible light fitting

ALL AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Dusting

Vacuum carpets

Sweep & mop floors

Clean mirrors

Empty rubbish bins

Remove cobwebs

Wipe down skirting boards

Dust cornices

Spot-clean walls

Wipe down doors, frames & handles

Clean window interiors

Clean interiors / exteriors of glass doors (1 set)

Wipe switches & power points

Clean accessible light fitting

KITCHEN

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Stack & run dishwasher

Wipe down exteriors of appliances

Clean stovetop & oven exterior

Wipe cabinet exteriors

Clean microwave

Sanitise spalshback & benchtop

Polish sink and taps

Oven interior (incl.
 trays)

Clean rangehood

Wipe cabinet, shelf &
 drawer interiors

KITCHEN

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Stack & run dishwasher

Wipe down exteriors of appliances

Clean stovetop & oven exterior

Wipe cabinet exteriors

Clean microwave

Sanitise spalshback & benchtop

Polish sink and taps

Oven interior (incl.
 trays)

Clean rangehood

Wipe cabinet, shelf &
 drawer interiors

KITCHEN

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Stack & run dishwasher

Wipe down exteriors of appliances

Clean stovetop & oven exterior

Wipe cabinet exteriors

Clean microwave

Sanitise spalshback & benchtop

Polish sink and taps

Oven interior (incl.
 trays)

Clean rangehood

Wipe cabinet, shelf &
 drawer interiors

BATHROOMS & LAUNDRY

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Scrub & sanitise toilet

Clean & sanitise bathtub
 & shower

Wipe down cabinet
 exteriors

Wipe down benchtops

Polish sink & taps

Scrub mineral deposits & mould

Clean cabinet, shelf &
 drawer interiors

Dust accessible extractor
 fan vents

BATHROOMS & LAUNDRY

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Scrub & sanitise toilet

Clean & sanitise bathtub
 & shower

Wipe down cabinet
 exteriors

Wipe down benchtops

Polish sink & taps

Scrub mineral deposits & mould

Clean cabinet, shelf &
 drawer interiors

Dust accessible extractor
 fan vents

BATHROOM/S & LAUNDRY

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Scrub & sanitise toilet

Clean & sanitise bathtub
 & shower

Wipe down cabinet
 exteriors

Wipe down benchtops

Polish sink & taps

Scrub mineral deposits & mould

Clean cabinet, shelf &
 drawer interiors

Dust accessible extractor
 fan vents

BEDROOMS & LIVING AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Tidy beds

Dust & wipe down furniture

Dust & wipe down
 electronics

Tidy up shoes, clothes & toys

Wipe down exteriors of
 wardrobe & cupboards

Clean interior of
 wardrobe & cupboards

BEDROOMS & LIVING AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Tidy beds

Dust & wipe down furniture

Dust & wipe down
 electronics

Tidy up shoes, clothes & toys

Wipe down exteriors of
 wardrobe & cupboards

Clean interior of
 wardrobe & cupboards

BEDROOMS & LIVING AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Tidy beds

Dust & wipe down 
furniture

Dust & wipe down
 electronics

Tidy up shoes, clothes & toys

Wipe down exteriors of
 wardrobe & cupboards

Clean interior of
 wardrobe & cupboards

OPTIONAL EXTRAS

GENERAL CLEAN*

DEEP CLEAN

END OF LEASE

Carpet Steam Cleaning

$59 per area

$59 per area

$59 per area

Wall Washing

$59/hr

$59/hr

$59/hr

Oven Cleaning

$59

$59

Included

Window Interiors (1-3 bedroom home)

$59
(1 hour of labour)

$59
(1 hour of labour)

Included 
(1 hour of labour)

Window Interiors (4+ bedroom home)

$119
(2 hours of labour)

$119
(2 hours of labour)

Included 
(2 hours of labour)

Sliding Glass Doors 

$29 per set

$29 per set

1 set Included

$29 per extra set

Blind Cleaning

$30 per set

$30 per set

$30 per set

Fridge Interior (must be empty)

$29

$29

$29

Dishwasher Interior

$29

$29

$29

Cupboard Interiors

$59/hr

$59/hr

Included 

Small Balcony / Deck / Patio

$29 each

$29 each

$29 each

Large Balcony / Deck / Patio

$54 each

$54 each

$54 each

Garage Sweep & Tidy

$29 per car spot

$29 per car spot

$29 per car spot

Changing Bedsheets

$15 per bed

$15 per bed

N/A

End of Lease Flea Treatment (pest control)

N/A

N/A

$149

OPTIONAL EXTRAS

GENERAL CLEAN*

DEEP CLEAN

END OF LEASE

Carpet Steam Cleaning

$59 per area

$59 per area

$59 per area

Wall Washing

$59/hr

$59/hr

$59/hr

Oven Cleaning

$59

$59

Included

Window Interiors (1-3 bedroom home)

$59 (1 hour of labour)

$59 (1 hour of labour)

Included 
(1 hour of labour)

Window Interiors (4+ bedroom home)

$119 (2 hours of labour)

$119 (2 hours of labour)

Included 
(2 hours of labour)

Sliding Glass Doors

$29 per set

$29 pet set

1 set Included

$29 per extra set

Blind Cleaning

$30 per set

$30 per set

$30 per set

Fridge Interior (must be empty)

$29

$29

$29

Dishwasher Interior

$29

$29

$29

Cupboard Interiors (must be empty)

$59/hr

$59/hr

Included

Small Balcony / Deck / Patio

$29 each

$29 each

$29 each

Large Balcony / Deck / Patio

$54 each

$54 each

$54 each

Garage Sweep & Tidy

$29 per car spot

$29 per car spot

$29 per car spot

Changing Bedsheets

$15 per bed

$15 per bed

N/A

End of Lease Flea Treatment (pest control)

N/A

N/A

$149

OPTIONAL EXTRAS

GENERAL CLEAN*

DEEP CLEAN

END OF LEASE

Carpet Steam Cleaning

$59 per area

$59 per area

$59 per area

Wall Washing

$59/hr

$59/hr

$59/hr

Oven Cleaning

$59

$59

Included

Window Interiors (1-3 bedroom home)

$59 (1 hour of labour)

$59 (1 hour of labour)

Included 
(1 hour of labour)

Window Interiors (4+ bedroom home)

$119 (2 hours of labour)

$119 (2 hours of labour)

Included 
(2 hours of labour)

Sliding Glass Doors 

$29 per set

$29 per set

1 set Included

$29 per extra set

Blind Cleaning

$30 per set

$30 per set

$30 per set

Fridge Interior (must be empty)

$29

$29

$29

Dishwasher Interior

$29

$29

$29

Cupboard Interiors (must be empty)

$59/hr

$59/hr

Included 

Small Balcony / Deck / Patio

$29 each

$29 each

$29 each

Large Balcony / Deck / Patio

$54 each

$54 each

$54 each

Garage Sweep & Tidy

$29 per car spot

$29 per car spot

$29 per car spot

Changing Bedsheets

$15 per bed

$15 per bed

N/A

End of Lease Flea Treatment (pest control)

N/A
 

N/A

$149
 

*Optional extra prices displayed for general cleans are for once-off services. Regular clients get a discount on each extra (20% off for weekly clients, 15% off for fortnightly clients, and 10% off for monthly clients) except for carpet steam cleaning.

Service Exclusions

There are certain things we don’t do due to OHS risks, liability risks, and complexity. This includes things such as cleaning Chandeliers, Light Bulbs, Biohazards (blood, faeces, excessive mould), and High Reach Areas. We also do not move furniture, we do not remove any stains, including remediation of stained grout or silicon, nor do we put away dishes, pots, pans, etc.  

How to get started

1. Quote

Click ‘”Quote Me” and fill out the form for an instant quote

2. Match

We’ll match you with cleaners based on your needs

3. Pay

Payment will be processed automatically after your clean

4. Review

Leave feedback for continous improvement & quality assurance 

Ready to book?

Get an instant quote for the cleaning service you need and then book your cleaners online instantly.

Services

House Cleaning

Apartment Cleaning

End of Lease Cleaning

Bond Cleaning

Office Cleaning

Strata Cleaning

NDIS Cleaning

 

Service  Areas

Hills District

North Shore

Northern Beaches

Eastern Suburbs

Central Sydney 

Inner West

Macquarie and Ryde

Parramatta Region

Western Sydney

South West Sydney

Sutherland Shire

 

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