Frequently Asked Questions

Find the answers to all your questions or ask a new one

General home cleaning

How can I get a quote?

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need anything else done in addition to general home cleaning, then just choose from our extras. All extra have flat rate prices and are shown on the booking page.

What's included in a general home cleaning service?

When you book a cleaning service with Simply Spotless, you will get a thorough clean of your whole home, including your kitchen, bathrooms, bedrooms, and living areas.

Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.

We also offer extras that you can add to your cleaning service, including:

  • Deep cleaning (an extra hour for mould, soap scum build up, or a build up of dust
  • Oven cleaning (interior of oven plus the trays)
  • Fridges interior
  • Window cleaning
  • Balcony cleaning (can be applied to a deck garage as well)
  • Making beds

If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.

 

How can I book a cleaner?

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.

How long will it take to clean my home?

That depends on the size of your home! Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed. If two cleaners attend the job then it will take half the amount of time.

How many cleaners will come to my home?

That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bigger jobs, it’s usually two people, but for smaller jobs it may just be one person.

Will it always be the same cleaners who come?

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

Do I have to be home when the cleaners come?

No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.

Our cleaners are background checked, so you’re in safe hands.

How do I pay for my cleaning service?

When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your cleaning service has been completed.

What is the Satisfaction Guarantee?

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

End of lease cleaning

How can I get a quote?

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need an end of lease clean, then make sure you select the ‘bond clean’ extra. Adding this extra will add more time to your job and tell the cleaners to do a few extra things that your agent or property manager will expect.

The ‘bond clean’ extra includes:

  • oven cleaning (including the trays),
  • 1 hour of window cleaning (including the tracks and sliding doors; if you need more time, the cleaners will advise on the day),
  • cleaning inside of all cupboards and drawers,
  • cleaning light fittings, skirting boards, range hood, extractor fans, and so on
What's included in an end of lease clean?

Our cleaners follow a checklist that is approved by property managers and agents all over Sydney. To see the full checklist, simply scroll down to the checklist section on this page.

When you choose the ‘bond clean’ extra, you get everything that is needed to ensure you get your bond back, including:

  • Thorough cleaning of all rooms (bathrooms, kitchen, bedrooms, and living areas);
  • Oven cleaning (including the trays);
  • 1 hour of window cleaning (including window tracks and outsides of sliding doors; if you have a large home and need more time for the windows, then the cleaners will advise you on the day of your service);
  • Cleaning inside of all cupboards and drawers; and
  • Cleaning of light fittings, skirting boards, range hood, extractor fans, and everything else your agent will be looking for during their inspection.
Is carpet steam cleaning included?

Carpet steam cleaning is not included as standard in our bond cleaning services.

Why? Because in 95% of cases we have found that you do not need carpet steam cleaning to get your bond back. It is only required if your agent specifically says you need it, or if your carpets have lots of stains in them.

If you are certain that you need carpet steam cleaning,  then we can add that to your job for you. Just give us a call so we can quote you the additional cost and sort it out for  you.

 

Alternatively, you can save a bit of money and rent a carpet steam cleaning machine from Bunnings.

How can I book end of lease cleaning?

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.

How long does an end of lease clean take?

Bond cleans take a minimum of 6 hours of work, but the total time needed depends on the size of your home.

Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed.

If two cleaners attend the job then it will take half the amount of time quoted.

How many cleaners will come to my home?

That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bond cleaning it’s usually a minimum of 2 cleaners, which means it will take half the the time quoted.

Why half the time? Because the hours worked it divided by the number of people who attend the job. e.g. if you need 6 hours of cleaning, then 2 cleaners will do 3 hours each, which comes to a total of 6 hours of work.

Do I have to be home when the cleaners come?

No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.

Alternatively, if you live within 5 minutes of your agent, you could leave the keys with them for the cleaners to pick up and then drop off after the job is done.

Our cleaners are background checked, so you’re in safe hands.

How do I pay for my end of lease cleaning service?

When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your end of lease cleaning service has been completed.

What is the 100% Bond Back Guarantee?

If your agent or property manager is not satisfied with the end of lease clean, then we’ll send the cleaners back to redo the job free of charge.

To be eligible for the bond back guarantee, you just need to tell us that there was a problem with the clean within 3 days of the job being completed.

As long as you let us know with 72 hour of the jobs completion, we’ll send the cleaners back to redo it free of charge.

Ask a question

Got a different question? Send it to us and we’ll answer it as soon as possible.

Cleaning Checklists

End of lease cleaning service

Bond back guarantee
from $270
  • KITCHEN:
    • Clean spalshback & benchtop
    • Clean stovetop & oven front
    • Oven cleaning (including
    • trays)
    • Clean cabinet/shelf/
    • drawer interiors
    • Clean cabinet exteriors
    • Clean rangehood
    • Polish sink and taps
  •  
  • BATHROOMS & LAUNDRY:
    • Scrub & sanitise toilet
    • Clean & polish bathtub
    • & shower screen
    • Apply mould remover
    • to effected areas
    • Scrub shower recess & grout
    • Wipe down cabinet
    • & shelf exteriors
    • Clean cabinet/shelf/
    • drawer interiors
    • Dust accessible extractor
    • fan vents
    • Polish sink and taps
    • Clean mirrors
    • Mop & santise floor
  •  
  • BEDROOMS & LIVING AREAS:
    • Clean & detail door handles
    • Clean & detail light switches
    • & power points
    • Wipe down exteriors of
    • wardrobe & cupboards
    • Clean interior of
    • wardrobe & cupboards
    • Clean accessible light fittings
    • Spot clean accessible walls
  • ALL ROOMS:
    • Dusting
    • Vacuum carpets
    • Sweep & mop floors
    • Clean mirrors
    • Remove cobwebs
    • Clean interior glass
    • Wipe down doors & frames
    • Wipe down skirting boards
    • Dust cornices
  • OPTIONAL EXTRAS:
    • Blind cleaning
    • Balcony cleaning
    • Dishwasher cleanining
    • (by special request only)
    • Carpet steam cleaning
    • (by special request only)
  •  
  •  

How to get started

1. Quote

Click ‘book now’ and fill out the form for an instant quote

2. Match

We’ll match you with cleaners based on your needs

3. Pay

Payment will be processed automatically after your clean

4. Review

Leave feedback for continous improvement & quality assurance 

Ready to book?

Get an instant quote for the cleaning service you need and then book your cleaners onilne instantly.

Service  Areas

The Hills District

The Upper North Shore

The Northern Beaches

The Lower North Shore

Macquarie and Ryde

Parramatta Region

The Inner West

Central Sydney

The Eastern Suburbs

Botany Bay Area

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