Frequently Asked Questions

Find the answers to all your questions or ask a new one

General home cleaning

How can I get a quote?

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need anything else done in addition to general home cleaning, then just choose from our extras. All extra have flat rate prices and are shown on the booking page.

What's included in a general home cleaning service?

When you book a cleaning service with Simply Spotless, you will get a thorough clean of your whole home, including your kitchen, bathrooms, bedrooms, and living areas.

Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.

We also offer extras that you can add to your cleaning service, including:

  • Deep cleaning (an extra hour for mould, soap scum build up, or a build up of dust
  • Oven cleaning (interior of oven plus the trays)
  • Fridges interior
  • Window cleaning
  • Balcony cleaning (can be applied to a deck garage as well)
  • Making beds

If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.

 

How can I book a cleaner?

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.

How long will it take to clean my home?

That depends on the size of your home! Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed. If two cleaners attend the job then it will take half the amount of time.

How many cleaners will come to my home?

That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bigger jobs, it’s usually two people, but for smaller jobs it may just be one person.

Will it always be the same cleaners who come?

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

Do I have to be home when the cleaners come?

No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.

Our cleaners are background checked, so you’re in safe hands.

How do I pay for my cleaning service?

When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your cleaning service has been completed.

What is the Satisfaction Guarantee?

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

End of lease cleaning

How can I get a quote?

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need an end of lease clean, then make sure you select the ‘bond clean’ extra. Adding this extra will add more time to your job and tell the cleaners to do a few extra things that your agent or property manager will expect.

The ‘bond clean’ extra includes:

  • oven cleaning (including the trays),
  • 1 hour of window cleaning (including the tracks and sliding doors; if you need more time, the cleaners will advise on the day),
  • cleaning inside of all cupboards and drawers,
  • cleaning light fittings, skirting boards, range hood, extractor fans, and so on
What's included in an end of lease clean?

Our cleaners follow a checklist that is approved by property managers and agents all over Sydney. To see the full checklist, simply scroll down to the checklist section on this page.

When you choose the ‘bond clean’ extra, you get everything that is needed to ensure you get your bond back, including:

  • Thorough cleaning of all rooms (bathrooms, kitchen, bedrooms, and living areas);
  • Oven cleaning (including the trays);
  • 1 hour of window cleaning (including window tracks and outsides of sliding doors; if you have a large home and need more time for the windows, then the cleaners will advise you on the day of your service);
  • Cleaning inside of all cupboards and drawers; and
  • Cleaning of light fittings, skirting boards, range hood, extractor fans, and everything else your agent will be looking for during their inspection.
Is carpet steam cleaning included?

No, carpet steam cleaning is not included as part of the bond cleaning extra because not everyone needs it. If your rental property has carpet, then you may need steam cleaning if:

1.You have pets and/or young children

2. You’ve lived in a the property for a few years

3. Your agent has told you that you need it done

If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room or they won’t be included in your booking. 

How can I book end of lease cleaning?

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.

How long does an end of lease clean take?

Bond cleans take a minimum of 6 hours of work, but the total time needed depends on the size of your home.

Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed.

If two cleaners attend the job then it will take half the amount of time quoted.

How many cleaners will come to my home?

That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bond cleaning it’s usually a minimum of 2 cleaners, which means it will take half the the time quoted.

Why half the time? Because the hours worked it divided by the number of people who attend the job. e.g. if you need 6 hours of cleaning, then 2 cleaners will do 3 hours each, which comes to a total of 6 hours of work.

Do I have to be home when the cleaners come?

No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.

Alternatively, if you live within 5 minutes of your agent, you could leave the keys with them for the cleaners to pick up and then drop off after the job is done.

Our cleaners are background checked, so you’re in safe hands.

How do I pay for my end of lease cleaning service?

When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your end of lease cleaning service has been completed.

What is the 100% Bond Back Guarantee?

If your agent or property manager is not satisfied with the end of lease clean, then we’ll send the cleaners back to redo the job free of charge.

To be eligible for the bond back guarantee, you just need to tell us that there was a problem with the clean within 3 days of the job being completed.

As long as you let us know with 72 hour of the jobs completion, we’ll send the cleaners back to redo it free of charge.

Ask a question

Got a different question? Send it to us a message or call us on 0487 686 891.

Get a quote for your cleaning service and book it online instantly.

Cleaning Checklists

ALL AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Dusting

Vacuum carpets

Sweep & mop floors

Clean mirrors

Empty rubbish bins

Remove cobwebs

Wipe down skirting boards

Dust cornices

Spot-clean walls

Wipe down doors, frames & handles

Clean window interiors

Clean interiors/exteriors or glass doors

Wipe switches & power points

Clean accessible light fitting

ALL AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Dusting

Vacuum carpets

Sweep & mop floors

Clean mirrors

Empty rubbish bins

Remove cobwebs

Wipe down skirting boards

Dust cornices

Spot-clean walls

Wipe down doors, frames & handles

Clean window interiors

Clean interiors/exteriors or glass doors

Wipe switches & power points

Clean accessible light fitting

ALL AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Dusting

Vacuum carpets

Sweep & mop floors

Clean mirrors

Empty rubbish bins

Remove cobwebs

Wipe down skirting boards

Dust cornices

Spot-clean walls

Wipe down doors, frames & handles

Clean window interiors

Clean interiors / exteriors or glass doors

Wipe switches & power points

Clean accessible light fitting

KITCHEN

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Stack & run dishwasher

Wipe down exteriors of appliances

Clean stovetop & oven exterior

Wipe cabinet exteriors

Clean microwave

Sanitise spalshback & benchtop

Polish sink and taps

Oven interior (incl.
 trays)

Clean rangehood

Wipe cabinet, shelf &
 drawer interiors

KITCHEN

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Stack & run dishwasher

Wipe down exteriors of appliances

Clean stovetop & oven exterior

Wipe cabinet exteriors

Clean microwave

Sanitise spalshback & benchtop

Polish sink and taps

Oven interior (incl.
 trays)

Clean rangehood

Wipe cabinet, shelf &
 drawer interiors

KITCHEN

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Stack & run dishwasher

Wipe down exteriors of appliances

Clean stovetop & oven exterior

Wipe cabinet exteriors

Clean microwave

Sanitise spalshback & benchtop

Polish sink and taps

Oven interior (incl.
 trays)

Clean rangehood

Wipe cabinet, shelf &
 drawer interiors

BATHROOMS & LAUNDRY

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Scrub & sanitise toilet

Clean & sanitise bathtub
 & shower

Wipe down cabinet
 exteriors

Wipe down benchtops

Polish sink & taps

Scrub mineral deposits & mould

Clean cabinet, shelf &
 drawer interiors

Dust accessible extractor
 fan vents

BATHROOMS & LAUNDRY

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Scrub & sanitise toilet

Clean & sanitise bathtub
 & shower

Wipe down cabinet
 exteriors

Wipe down benchtops

Polish sink & taps

Scrub mineral deposits & mould

Clean cabinet, shelf &
 drawer interiors

Dust accessible extractor
 fan vents

BATHROOM/S & LAUNDRY

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Scrub & sanitise toilet

Clean & sanitise bathtub
 & shower

Wipe down cabinet
 exteriors

Wipe down benchtops

Polish sink & taps

Scrub mineral deposits & mould

Clean cabinet, shelf &
 drawer interiors

Dust accessible extractor
 fan vents

BEDROOMS & LIVING AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Tidy beds

Dust & wipe down furniture

Dust & wipe down
 electronics

Tidy up shoes, clothes & toys

Wipe down exteriors of
 wardrobe & cupboards

Clean interior of
 wardrobe & cupboards

BEDROOMS & LIVING AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Tidy beds

Dust & wipe down furniture

Dust & wipe down
 electronics

Tidy up shoes, clothes & toys

Wipe down exteriors of
 wardrobe & cupboards

Clean interior of
 wardrobe & cupboards

BEDROOMS & LIVING AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Tidy beds

Dust & wipe down 
furniture

Dust & wipe down
 electronics

Tidy up shoes, clothes & toys

Wipe down exteriors of
 wardrobe & cupboards

Clean interior of
 wardrobe & cupboards

OPTIONAL EXTRAS

GENERAL CLEAN*

DEEP CLEAN

END OF LEASE

Carpet steam cleaning

$49.50 per area

$49.50 per area

$49.50 per area

Oven Cleaning

$49.50

$49.50

Included

Window cleaning (1-3 bedroom home)

$49.50
(1 hour of labour)

$49.50
(1 hour of labour)

Included 
(1 hour of labour)

Window cleaning (4+ bedroom home)

$99
(2 hours of labour)

$99
(2 hours of labour)

Included 
(2 hours of labour)

Blind cleaning

$49.50/hr

$49.50/hr

$49.50/hr

Fridge interior

$49.50

$49.50

$49.50

Dishwasher interior

$24.75

$24.75

$24.75

Cupboard interiors

$49.50/hr

$49.50/hr

Included 

Balcony / Deck / Patio

$24.75 each

$24.75 each

$24.75 each

Garage sweep & tidy

$24.75 per car spot

$24.75 per car spot

$24.75 per car spot

Changing bedsheets

$12.38 per bed

$12.38 per bed

N/A

OPTIONAL EXTRAS

GENERAL CLEAN*

DEEP CLEAN

END OF LEASE

Carpet steam cleaning

$49.50 per area

$49.50 per area

$49.50 per area

Oven Cleaning

$49.50

$49.50

Included

Window cleaning (1-3 bedroom home)

$49.50
(1 hour of labour)

$49.50
(1 hour of labour)

Included 
(1 hour of labour)

Window cleaning (4+ bedroom home)

$99
(2 hours of labour)

$99
(2 hours of labour)

Included 
(2 hours of labour)

Blind cleaning

$49.50/hr

$49.50/hr

$49.50/hr

Fridge interior

$49.50

$49.50

$49.50

Dishwasher interior

$24.75

$24.75

$24.75

Cupboard interiors

$49.50/hr

$49.50/hr

Included

Balcony / Deck / Patio

$24.75 each

$24.75 each

$24.75 each

Garage sweep & tidy

$24.75 per car spot

$24.75 per car spot

$24.75 per car spot

Changing bedsheets

$12.38 per bed

$12.38 per bed

N/A

OPTIONAL EXTRAS

GENERAL CLEAN*

DEEP CLEAN

END OF LEASE

Carpet steam cleaning

$49.50 per area

$49.50 per area

$49.50 per area

Oven Cleaning

$49.50

$49.50

Included

Window cleaning (1-3 bedroom home)

$49.50
(1 hour of labour)

$49.50
(1 hour of labour)

Included 
(1 hour of labour)

Window cleaning (4+ bedroom home)

$99
(2 hours of labour)

$99
(2 hours of labour)

Included 
(2 hours of labour)

Blind cleaning

$49.50/hr

$49.50/hr

$49.50/hr

Fridge interior

$49.50

$49.50

$49.50

Dishwasher interior

$24.75

$24.75

$24.75

Cupboard interiors

$49.50/hr

$49.50/hr

Included 

Balcony / Deck / Patio

$24.75 each

$24.75 each

$24.75 each

Garage sweep & tidy

$24.75 per car spot

$24.75 per car spot

$24.75 per car spot

Changing bedsheets

$12.38 per bed

$12.38 per bed

N/A

*Optional extra prices displayed for general cleans are for once-off services. Regular clients get a discount on each extra (20% off for weekly clients, 10% off for fortnightly clients, and 5% off for monthly clients)

How to get started

1. Quote

Click ‘book now’ and fill out the form for an instant quote

2. Match

We’ll match you with cleaners based on your needs

3. Pay

Payment will be processed automatically after your clean

4. Review

Leave feedback for continous improvement & quality assurance 

Ready to book?

Get an instant quote for the cleaning service you need and then book your cleaners online instantly.

Services

House Cleaning

Apartment Cleaning

End of Lease Cleaning

Bond Cleaning

Office Cleaning

Strata Cleaning

 

Service  Areas

Hills District

North Shore

Northern Beaches

Eastern Suburbs

Central Sydney 

Inner West

Macquarie and Ryde

Parramatta Region

Western Sydney

South West Sydney

 

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